ck999 game Privacy Policy

1 Introduction and Applicability

ck999 game is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") sets out how ck999 game handles the personal information of users of our website, mobile app, and related services ("Platform").

This Policy applies to all persons who access or register on the Platform, whether as active members or casual browsers. By continuing to use the Platform, you are considered to have agreed to all the terms of this Policy. Our Terms and Conditions contain the detailed legal framework for using the Platform, and should be read together with this Policy.

2 Types of Information Collected

ck999 game collects two types of information from you — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

When you open an account, log in, or contact us, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• Verification information related to your national ID or passport
• Information related to your bank account or mobile banking (bKash, Nagad, Rocket)
• Any messages or information provided when you contact us

2.2 Information Collected Automatically

While you use the Platform, the following technical information may be recorded automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Time and duration of Platform access and use
• Gaming activity, betting history, and transaction records
• Information obtained from cookies and similar tracking technologies

3 How Information Is Collected

ck999 game collects information in several ways. Each method is transparent and carried out for a defined purpose.

4 Purpose of Using Information

Collected information is used only for specific, lawful, and transparent purposes. ck999 game never sells your information commercially.

4.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions
• Identifying and resolving technical issues on the Platform
• Creating a personalised gaming experience

4.2 Security and Fraud Prevention

• Detecting unauthorised access and suspicious activity
• Ensuring account security
• Complying with anti-money laundering regulations

4.3 Communication and Support

• Providing customer service via live chat and email
• Sending transaction notifications and confirmations
• Informing you about changes to the Policy

4.4 Responsible Gaming

Your information is used to monitor your gaming patterns in order to identify potentially problematic behaviour and to implement responsible gaming policies. Self-exclusion or limit-setting options are provided where needed.

5 Information Storage and Security

ck999 game uses industry-standard technology to protect your information. All data transfers are carried out via SSL encryption, which prevents unauthorised access by third parties.

5.1 Technical Security Measures

• All data transfers are secured with 256-bit SSL/TLS encryption
• Stored data is kept in encrypted databases
• Firewalls and intrusion detection systems are active
• Regular security audits are conducted

5.2 Data Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, information necessary to meet legal obligations and resolve disputes may be retained for a specified period. Once the purpose is fulfilled, the information is securely deleted.

6 Sharing Information with Third Parties

ck999 game never sells your personal information or shares it with any advertising third party. However, in specific circumstances necessary for service delivery, information may be shared with certain parties:

6.1 Service Providers

Only the minimum necessary information is provided to selected partners for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer service management. These partners are contractually bound to maintain the confidentiality of the information.

6.2 Legal Obligations

Where disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, ck999 game will be obliged to comply.

6.3 Business Transfers

In the event of a merger, acquisition, or transfer of business assets, user information may be included. Users will be notified in advance in such circumstances.

7 Cookies and Tracking Technologies

ck999 game uses cookies and similar technologies to improve Platform functionality and the user experience.

7.1 Types of Cookies

You can control analytics and functionality cookies by changing your browser settings. However, disabling essential cookies will prevent some Platform features from working.

8 Your Rights

As a user of ck999 game, you retain the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be complete where legal obligations exist.
• Right to Restrict Processing: In some cases, the use of your information can be limited to a specific scope.
• Right to Data Portability: You can request to receive the information you have provided in a common format.
• Right to Object: You may object to certain processing activities.

To exercise these rights, please contact our support team. We respond in Bengali and English via 24/7 live chat and email. You can also visit our Frequently Asked Questions (FAQ) section for answers to common queries.

9 Payment Information Security

The highest level of security is ensured for your financial information during deposits and withdrawals on ck999 game. After a transaction is completed via bKash, Nagad, or Rocket, the full account number is not stored in our system — only the necessary reference information is retained.

9.1 Core Principles of Payment Security

• Full card or account numbers are not stored on ck999 game servers
• All payment gateways use SSL encryption
• Suspicious transactions are monitored automatically
• Identity verification is mandatory for withdrawal requests

Minimum deposit ৳100 and minimum withdrawal ৳500. Withdrawals are usually completed within 1 hour. Our 24/7 support team is always ready to help with any transaction-related issues.

10 Protection of Minors

ck999 game strictly follows a 21+ age policy. Our platform is not for anyone under 21 years of age, and we do not knowingly collect any information from those under 21.

Age verification during registration is mandatory. If it comes to our attention that a minor has registered on the platform, the relevant account is immediately closed and the collected information is securely deleted.

11 Changes to Policy

ck999 game may update this privacy policy when necessary. Registered users will be notified in advance of any significant changes via email or through the platform.

The date of the updated policy will be shown at the top of the page as "Last Updated". If you continue to use the platform after changes take effect, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.

12 Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 directly from the platform in Bengali and English
• Email: [email protected]

Our support team generally responds instantly on live chat and tries to reply to emails as quickly as possible. To learn more about ck999 game, read our About Us page.